Skip to content Skip to footer

The Inner Circle Guide to Agent Engagement & Empowerment

Published by: NICE

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already expect them to be there.
As a contact center leader, you know what happens when those expectations aren't met: High attrition, low engagement, missed KPIs, and unhappy customers. The good news is that it's in your power to empower them.
The ContactBabel report, 'The Inner Circle Guide to Agent Engagement and Empowerment,' gives you a blueprint to a more engaged and purpose-driven agent workforce. Learn answers to end-user questions, see the benefits of blending automation with a workforce yearning for it, and start ecoming the employer of choice.

ContactBabel's findings and insights include the 'what,' 'why,' and 'how' to engage and empower your agents more effectively.
Read the report to learn:

Read More

By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email

digital route logo
Lang: ENG
Type: Whitepaper Length: 106 pages

More resources from NICE