Latest resources from ServiceNow

ESM on Now -- Remove silos and let work flow
For more than three decades, the multi-functional shared services operating model has been transforming from a back office, low-cost service to an ...

Today's Process Automation is Built on Low Co...
Innovation and digital transformation are a matter of growth and survival for today's businesses. Companies must adapt faster than ever to rapid ch...

Customer Workflows Book of Knowledge
The biggest business story of the last year was the impact of COVID-19 on the way we work and live. What it showed is that change can happen in an ...