Latest resources from NICE
7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....
The Ultimate CX Agent Guide: How to be the â€...
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about...
The Inner Circle Guide to Agent Engagement & ...
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and a sense of purpose—because they already ex...